I was extremely disappointed with the service. A plastic part on my garage roller door mechanism snapped. I called Brisbane Roller doors last week, spoke to a lady, described the problem, gave her the make and the serial number of my garage door motor. She gave me a quote of $165.00 plus parts. The technician turned up this morning and without even looking at the broken part - only at the motor - diagnosed "you need a new motor" "but why ? there is nothing wrong with the motor?" "it is no longer possible to get spare parts fort this one so I am afraid I can't fix it" He quoted me $650.00 for a new motor ( not sure if that included labour). Luckily I declined. I contacted BRISBANE GARAGE DOORS in BURPENGARY instead, sent them a photo of the motor and the broken plastic part. They replied they had the plastic part it in stock, will come tomorrow to fix it . Price quoted $99.00 for the part and $88.00 call out fee ! Dear Owner, in reply to your below comment: I never asked for a "band aid solution" - I contacted professionals for a repair. Your technician advised - he could not perform the repair as the spare parts needed were no longer available. This is false. Spare parts are available. Maybe he should have checked before making this statement - Instead he wanted to sell me a new motor. Which I declined. They left. I was not rude or disrespectful. Yet you accuse me of being bullying !? Why because I wrote this review? The only one who is using bullying tactics is you: you claim to have watched video footage recorded in you vehicle of me being rude to the technicians - liar - I was never rude plus the vehicle was parked in the street , what footage did you watch ? You demand I remove this review by today, threatening to report me to the ACCC. Everything I have written above is the truth and nothing but. Any reputable company would apologise for the misunderstanding and agree the technician should have not stated there are no spare parts without checking prior.

  Excellent customer service... needed a circuit board for an older garage door opener... Heather ordered it for me and their technicians met me near my home to deliver..couldn’t ask for better service... THANK YOU!!

  Prompt and efficient service at a reasonable price. Couldn't have asked for a better outcome. Thanks.

  Very friendly , efficient, and excellent value. Very happy with the product. Thanks all.

  Refreshing to find such a high level of customer service & communication from quote to the actual repairs. I knew what was happening every step - no nasty surprises. Highly competitive rates too. Definitely recommend!!

  Couldn't have been happier with the service and quality of work! From the time I made the initial phone call to Brisbane Roller Doors to the time the technician packed up his tools and waved goodbye - everything ran like clockwork. I should mention that I called at 4:45pm on a Monday afternoon ... asking to replace a broken torsion spring. Less than 18 hours later my door was fixed!!! Friendly, well priced and professional ... nothing short of 5 stars. Would definitely use them again.

  Wow! I'm sitting here writing this review less than an hour and a half after my garage door motor went cactus! New improved motor installed already which is far quieter and easier to use than the old one! Great customer service both over the phone and in person. Highly recommended!

  Lovely Staff, waited a while for delivery from the manufacturer but guess that’s just proof of how popular and busy they are!! Delivery day was smooth and install super fast! Very pleased. Thanks Wendy and the team!